Our return policy lasts 15 days. If 15 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be in its original, unused condition. This means that the item must be sealed and in sell-able condition.
Email HauteNailWraps@gmail.com for return authorization, include explanation of request
Items not eligible for returns:
- Gift Cards
- Items purchased during a sale, discounted items and/or orders made with promotional codes are strictly non-returnable
- Any items not in its original condition
- Any items that have been opened / used
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund.
If your return are approved, your refund will be made strictly via store credits. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Your return will be processed within 7 business days from when we receive it.
We are only able to replace items if they are defective or damaged. If you need to exchange it for the same item, email us at HauteNailWraps@gmail.com.
Defects / Damaged Items
- For glitter nail wraps, please note that glitter placement will differ for every piece - this will not be considered a defect.
- Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. This will not be considered a defect.
- Items with slight imperfections which do not affect the overall appearance or usage of the item will not be considered a defect.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We highly recommend that you consider using a trackable shipping service. We cannot guarantee that we will receive your returned item.